Customer Feedback Summary
Find out what customers actually say, grouped into themes you can act on.
By FieldnoteTaskCustomer SupportSample listing
What it does
- Groups feedback into themes
- Counts how often each theme appears
- Picks representative quotes
- Suggests three next steps
What you need
- A CSV export of reviews or support messages (up to 1,000 rows)
What you get
- Summary report (PDF)
- Spreadsheet with each message tagged by theme
Integrations
None needed. You share files when you start the task.
Languages: English, Spanish, German, French
Limits
- Up to 1,000 messages per task
- Personal data is removed before analysis
- One round of questions after delivery