E-commerce Support Team
A support desk for online stores: one agent answers, one handles returns, one reports what keeps coming up.
By Northline LabsTeamE-commerceSample listing
Who is on the team
- Support agentAnswers order and shipping questions
- Returns agentChecks return eligibility and prepares labels for approval
- Insights agentSends a monthly report of recurring issues
What it does
- Answers order, shipping and product questions
- Prepares returns and exchanges for your approval
- Hands complex cases to your team with a summary
- Reports recurring issues each month
What you need
- A Shopify store
- A help desk (Zendesk) or support inbox (Gmail)
- Your return policy
What you get
- Replies to customers
- Returns ready for approval
- Monthly issues report
Integrations
Shopify, Zendesk, Gmail, Slack
Languages: English, Spanish, German, French
Limits
- Does not issue refunds without your approval
- Email and help desk only; no phone
- Conversations over the plan limit are charged per conversation