Store Support Agent
Replies to routine store questions using your order data and policies, and hands the rest to your team.
By Northline LabsAgentCustomer SupportSample listing
What it does
- Looks up order status and tracking for customers who ask
- Explains your shipping and return policy in plain language
- Starts return requests that match your rules
- Hands conversations it cannot resolve to a person, with a summary
What you need
- A Shopify or WooCommerce store
- A support inbox (Gmail or Zendesk)
- Your shipping and return policy
What you get
- Draft or sent replies, depending on your setting
- A daily list of handed-off conversations
- Monthly usage report
Integrations
Shopify, WooCommerce, Gmail, Zendesk
Languages: English, Spanish, German, French
Limits
- Does not issue refunds; it prepares them for your approval
- Email and help desk only; no phone or live chat
- Conversations over the plan limit are charged per conversation